Frequently Asked Questions
Get answers to common questions about our services and process
General Questions
What services do you offer?
We specialize in three core areas: Speed Optimization (improving site performance and Core Web Vitals), Conversion Rate Optimization (enhancing user experience to increase sales), and Shopify Expertise (theme customization, app integration, and custom development). We also offer analytics setup, A/B testing, and ongoing support services.
How long have you been in business?
We've been helping Shopify merchants optimize their stores for over 5 years, working with businesses ranging from startups to established stores generating $10M+ in annual revenue.
Do you work with platforms other than Shopify?
We specialize in Shopify stores as of now, but you can reach out to see if there is any other platform that we can work on.
Process & Timeline
What does your process look like?
Our process follows five key steps: 1) Discovery - analyzing your current performance and goals, 2) Strategy Development - creating a customized plan, 3) Implementation - executing the changes, 4) Testing & Optimization - refining based on data, and 5) Reporting & Ongoing Support - providing insights and continued assistance.
How long does a typical project take?
Project timelines vary based on scope and complexity. Speed optimization projects typically take no more than 1 week, while comprehensive CRO projects may take 4-8 weeks. We'll provide a detailed timeline during our strategy development phase after understanding your specific needs.
Do you offer ongoing support after project completion?
No, we do not offer ongoing support after project completion. Once the project is completed, and delivered, you can reach out to see if there is any other service that we can offer or ongoing support.
Results & Pricing
What kind of results can I expect?
While results vary by project, our clients typically see significant improvements. For speed optimization, expect 30-50% faster load times and improved Core Web Vitals scores. CRO projects generally yield 20-50% increases in conversion rates and 15-30% higher average order values.
How do you price your services?
We offer both project-based pricing and monthly retainers depending on your needs. Project fees are determined based on scope, complexity, and expected impact. We provide detailed quotes after our initial consultation and discovery phase. For specific pricing information, please contact us for a personalized quote.
Do you offer any guarantees?
The only things we can guarantee are improvements in page load speed and the size of the theme. While we aim to improve other metrics like conversion rates and user engagement, these are influenced by many factors outside our control, so we cannot provide guarantees for those aspects.
Working Together
How do we get started?
The first step is scheduling a free consultation call where we'll discuss your business goals, current challenges, and how we might help. After that, we'll conduct an initial audit of your site and provide recommendations along with a proposal tailored to your needs.
What information do you need from me?
To get started, we'll need access to your analytics platforms (Google Analytics, Shopify analytics), information about your target audience, business goals, and any specific pain points you're experiencing. The more information you can provide, the more tailored our approach will be.
Do you sign NDAs?
Yes, we're happy to sign Non-Disclosure Agreements before discussing sensitive business information. Client confidentiality is extremely important to us, and we treat all client data with the utmost care.
Still Have Questions?
We're here to help! Send us an email for answers to any questions not covered above.